Over the years, many of our customers have worked with our Operations Manager, Kristal Morgan. This month, we have chosen to put her on centre stage to shine a light on all that she does for us at Scan2Archive!
I’ve worked here for five years.
I manage the day-to-day operations of the business, which involves planning and overseeing all our projects. I work directly with our customers to establish their needs and formulate a plan to ensure the success of their project.
The majority of my day is spent managing the various projects and ensuring all key deliverables are met via our team of over 20 staff. This involves planning and scheduling each project and utilising each staff member plus each piece of equipment to the optimal capacity.
My day also consists of HR, liaising with our customers, managing equipment maintenance and researching new technology trends.
I have two areas I love about my job – I love receiving the historical type of materials – for example antique books, fragile letters and old glass photo plates. They are such a great connection to the past and are really beautiful and exciting to work with.
Secondly, I also love to receive great feedback from our clients, then having the opportunity to provide this to our team. I always notice the person who worked on the job being super happy.
Most clients ask how long the project will take and are pleasantly surprised how quickly we can have their project completed.
I enjoy the challenge of trying to exceed the customers’ expectations.
Organised, attention to detail, understanding customer needs.
Many years ago I had a manager who instilled in me the importance of a strong work ethic and how important listening is in both life and business.
Sometimes leading up to the end of financial year we have many projects due, and it takes great time management to ensure all projects are completed on time.
A recent project involved 800 boxes of files for digitisation. We delivered the project in record time in four batches of 200, and the client was so happy with our speed and quality. It really made my day and was wonderful to share the feedback with our team.
My son, my dad, grandfather and great grandfather
I’m told, I’m pretty mean on a handball court!