Digital scanning and bulk scanning technologies have come a long way since the development of the original Bélinographe and wirephoto technologies at the beginning of the 20th century. In this modern era, document processing technologies have evolved in leaps and bounds.
The pace of development is accelerating and has resulted in a wide range of technologies such as high-end drum scanners, to the more well known flat-bed scanners widely used by digitisation companies and home-office users alike. Here are a few emerging trends to watch out for in the advanced scanning services space.
Robotic Process and Robotic Desktop Automation (RPA and RDA) are industry buzzwords that are gaining prominence in recent times. These technologies help companies automate the more menial, mechanical, and low value tasks in their workflows.
For document scanning, RPA and RDA can help with tasks such as renaming files or document routing. RPA and RDA can handle these tasks efficiently and effectively, reducing human error and reducing processing times. Once your documents are converted by your business scanning provider, you can then take advantage of RPA and RDA technologies to optimise your business processes.
Computing power and storage are at the point where high-resolution and high-quality images can be embedded into documents with ease. Customer and vendor databases can be enhanced by including scanned document images. Imagine including scanned document copies to build a complete record of your customer’s transactions with your business.
The inclusion of images can help improve the usability of your databases. The good news is that modern software is capable of handling images with minimal disruption to your team’s workflows.
Digitised documents can be made more accessible to members of your team who are authorised to view them. Permissions-based access to sensitive documents can be enabled so that they can be viewed even if your team is spread out across the country.
Enabling cloud-based storage for your digitised documents not only lets your team have instant access to the information they need, this also has the added benefit of creating disaster-resilient storage for your organisation’s data.
Optical Character Recognition (OCR) technology has also developed to the point that business documents such as invoices, purchase orders and similar forms can be digitised by your business scanning provider and then fed into your office systems. The source documents can be structured or unstructured and even handwritten.
This allows your customers the flexibility of filling in paper forms so you may still enter this information into your systems in-turn reducing processing times while improving customer service and the customer experience.
Another benefit of digitising your documents is that you can then utilise cutting edge Artificial Intelligence techniques such as natural language processing (NLP) and other machine learning models. These technologies can be combined with the documents that are processed with OCR to turbo-charge your business processes.
This has applications in detecting unusual or fraudulent customer behaviour, ensuring regulatory compliance, or even just speeding up your business processes through automation.
The aforementioned are some of the emerging industry technologies and trends to watch and in time, your business may wish to harness after converting your paper documents to digital.
If you’re ready to update your business processes through the implementation of a well-planned paperless strategy, then contact Scan2Archive. With over 35 years in the industry, backed by AS/NZS ISO 9001:2015 Quality Accreditation, we can help you with your business scanning needs and future-proof your enterprise.