The customer had originally employed a contractor to carry out the project internally and after weeks of processing the files through their multifunction office printer, they realised the complexity of the task and time needed to complete the project.
Additionally, the customer underestimated the demand on permanent staff to manage the project and contractor for what would have been up to 6 months.
Scan2Archive met with the customer, discussed the project requirements and provided a proposal to digitise all client files within 6 weeks.
Within 1 week of customer acceptance of the proposal, the workstations were installed onsite and acceptance testing complete.
Two Scan2Archive personnel were assigned to the project, rotating between file preparation, scanning, quality control and file outputting tasks.